Refund policy

Refund & Return Policy

Last Updated: November 30, 2025

Thank you for shopping at Prestyn Smith Store! Please review the policy below before completing your purchase. By placing an order, you acknowledge and agree to the terms outlined.

1. All Sales Are Final

All purchases made through the Prestyn Smith Store are final sale.
We do not offer returns, exchanges, or refunds unless outlined in Section 2 below.

2. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, you may request a replacement.

To qualify for a replacement, you must contact prestynsmithofficial@gmail.com within 7 days of receiving your order and provide:

A clear picture or video of the damaged or incorrect product
Proof of purchase (order confirmation email, receipt, or order number).

Requests submitted after the 7-day window or without sufficient documentation may not be eligible for replacement.

3. Non-Eligible Items

We do not accept returns, exchanges, or refunds for products that:

Have been visibly worn or used
Are signed or otherwise intentionally marked
Are digital products
Were purchased from any non-official seller or unauthorized reseller of Prestyn Smith merchandise.

Only items purchased directly from the official Prestyn Smith Store are eligible for support under this policy.

4. Additional Notes

Shipping fees are non-refundable.
We reserve the right to deny any claim that appears fraudulent, altered, or inconsistent with this policy.
This policy may be updated at any time without prior notice.